Frequently Asked Questions

Licensed Chemical Dependency Counselor - A licensed chemical dependency counselor (LCDC) is a mental health professional who assists individuals or groups to develop an understanding of chemical dependency problems, define goals, and plan actions reflecting the individual’s or group’s interest, abilities, and needs as affected by chemical dependency problems. Services may include the diagnosis of a substance abuse disorder.

Licensed Professional Counselor - A licensed professional counselor (LPC) is a mental health professional who provides professional therapeutic services to individuals and groups that involve the application of mental health, psychotherapeutic, and human development principles to facilitate adjustment and development throughout life. Services may include individual counseling, group counseling, marriage counseling, family counseling, chemical dependency counseling, rehabilitation counseling, education counseling, career development counseling, sexual issues counseling, psychotherapy, play therapy, diagnostic assessment, hypnotherapy, expressive therapies, biofeedback, and related services.

Licensed Marriage and Family Therapist - A licensed marriage and family therapist (LMFT). provides professional therapeutic services to individuals and groups that involve the application of family systems theories and techniques. Services may include marriage therapy, sex therapy, family therapy, child therapy, play therapy, individual psychotherapy, divorce therapy, mediation, group therapy, chemical dependency therapy, rehabilitation therapy, diagnostic assessment, hypnotherapy, biofeedback, and related services.

We strive to provide high-quality therapy while keeping costs transparent and accessible. Our session fees are as follows:

• Fully Licensed Therapists

  • Individual Therapy: $150 per session

  • Couples Therapy: $175 per session

• Associate Therapists (under supervision)

  • Individual Therapy: $100 per session

  • Couples Therapy: $125 per session

If you're using out-of-network benefits, you may be able to get reimbursed for sessions. We recommend checking with your insurance provider and using Mentaya, a tool that simplifies the reimbursement process. Learn more on our Services page.

If you have any questions about fees or payment options, feel free to reach out—we're happy to help!

We understand that therapy is an investment, and we want to help make it as accessible as possible. Jacqueline accepts Aetna and UnitedHealthcare, but please note that her schedule is currently full, and there may be a long wait before a spot opens up.

To start therapy sooner, we encourage you to book with one of our other skilled therapists, who are private pay only. If cost is a concern, you may still be able to get reimbursed through your insurance if you have out-of-network benefits. We recommend checking with your provider, and to make the process easier, you can use Mentaya, a platform that helps clients get reimbursed for out-of-network therapy. You’ll find more details on how it works on our Services page.

If you’re unsure about your benefits or need guidance, we’re happy to help point you in the right direction. Our team is here to support you—don’t wait to get the help you need!

We have partnered with [@joinmentaya](https://www.instagram.com/joinmentaya/) to help clients use their out-of-network benefits for potential reimbursement on therapy!

What are out-of-network benefits? Here's a breakdown:

✨ If your insurance plan offers out-of-network benefits, it means they will cover a portion of the cost when you see a therapist who doesn't have a direct contract with your insurance company.

✨ Unlike in-network providers, who bill your insurance company directly, with out-of-network therapists, you typically pay for the session upfront and then submit a claim to your insurance for reimbursement.

✨ Insurance companies often reimburse a percentage of the therapist's fee, usually after you meet an out-of-network deductible. For example, after you meet a $1,000 deductible, your insurance may reimburse 50-80% of the session cost.

✨ Out-of-network benefits give you the flexibility to choose a therapist based on your needs and preferences, not just those in-network.

Yes! We are ONLY providing virtual therapy/ telehealth sessions at this time.

Short Answer, you as the Client will be on your phone or computer talking to the therapist from your personal location while the therapist will be on their computer at their own personal location.

According to the Occupations Code Chapter 111, “Telehealth service" means a health service, other than a telemedicine medical service or a teledentistry dental service, delivered by a health professional licensed, certified, or otherwise entitled to practice in this state and acting within the scope of the health professional's license, certification, or entitlement to a patient at a different physical location than the health professional using telecommunications or information technology.”

1. Once your appointment has been confirmed, you will receive an email with instructions to complete intake and consent paperwork. The email will also contain the unique link to log onto the Simple Practice platform for the HIPAA Complaint video session.

2. Please be sure to have the paperwork completed at least 12 hours before the session.

3. You can test the link before the session to make sure your phone, tablet, or computer will work properly with the platform. Contact us if you have any problems.

4. During your session, consider where you will be. It’s best practice to be in a space where you have privacy, can speak freely, and are without distractions or interruptions. We’ve had sessions with Clients who were in their car, the garage, or even their closet. Feel free to be creative and safe.

5. Lastly, it might be helpful to jot down or journal your thoughts before, during, or after the session. Feel free to bring something to take notes with.

Our sessions are scheduled for 53 minutes. During the first session, the Therapist will verbally go over the paperwork you electronically signed and provide answers to any questions. The session will then be open to talk about whatever you would like to talk about. You will have an opportunity to share what you would like to get out of your therapy experience. Your therapist will listen to you, ask you thoughtful questions, show compassion, and offer tools that could be helpful for your needs. At the end of the session, you will be invited to schedule your next session.

You can live anywhere in the state of Texas to receive counseling services from Healing Conversations, PLLC.